Refund & Return Policy

Last Updated: June 5, 2026

At Kitchenstar Masalas, we strive to deliver premium quality pure spices and balanced blends. This Refund & Return Policy outlines the terms and conditions under which returns and order cancellations are processed for our customers in Hyderabad.

1. Food Safety & Returns

Due to the consumable nature of spices and strict food safety regulations:

• We can only accept returns or exchanges for items that are completely unopened, in their original food-grade sealed packaging, and within 7 days of purchase.
• Any package that has been opened, unsealed, or tampered with cannot be returned or refunded due to health and safety standard compliance.

2. Bulk / Custom Orders

For custom wholesale blends or bulk orders manufactured specifically to client specifications:

• Once spice milling, processing, or packaging has commenced, custom/bulk orders cannot be cancelled and deposits are non-refundable.

3. Refund Process

When refunds are approved by our customer support team:

1. Approved refunds will be processed using the original payment method (UPI, Bank Transfer, or card reversal).
2. Refund processes typically take 5 to 7 working days to reflect in your account depending on bank processing schedules.

4. Contact Us

If you have any questions or wish to discuss a return or refund claim, please contact our team:

• Address: H.No.: 16-11-1/5/9/A/3, Saleem Nagar Colony, Malakpet, Hyderabad-500 036.
• Phone: +91 76759 04247
• Email: info@kitchenstarmasala.in